Which time zones do you support?

We provide 24/7 coverage across all major time zones. Our staffing model supports customers in the USA, UK, Europe, Canada, Australia, and other global markets with consistent service quality.

How do you ensure quality and security?

We use structured QA programs with monitoring, coaching, and performance reviews. Our security approach includes access controls, secure tooling, and data-handling policies aligned to your compliance requirements.

Is this suitable for small businesses?

Absolutely. We work with businesses of all sizes, from startups needing 5 agents to teams requiring 50+. Our flexible pricing and scaling options make professional BPO accessible without heavy overhead.

What industries do you serve?

We support e-commerce, healthcare, financial services, technology, travel, telecommunications, and more. Teams receive industry-specific training so your customers get informed, on-brand support.

How do you handle training for our specific processes?

We build custom training based on your products, workflows, and brand voice. Our training team partners with you to validate scripts, knowledge bases, and QA benchmarks before launch.

What technology platforms do you support?

We integrate with popular CRM and helpdesk platforms like Salesforce, Zendesk, Freshdesk, and HubSpot. We can also adapt to your existing tools and custom workflows.

What are your pricing models?

We offer flexible pricing including per-agent, per-hour, per-transaction, and hybrid models. During consultation, we recommend the most cost-effective structure for your goals and volume.

One-Stop Global BPO & Outsourcing Solutions

BPO & Call Center Outsourcing that
drives Business Growth.

Al-powered BPO services for SMEs — customer support, back-office, sales, marketing, and digital services, with specialized teams across e-commerce, healthcare, fintech, SaaS, real estate, travel, and telecom.

Get Started Our Services

98%CSAT Score

24/7Availability

50+Expert Agents

Professional BPO team collaborating in a modern office environment

Award Winning

Service Provider

Dedicated Teams

Tailored to your needs

Challenges

Are you facing these challenges?

We solve the complexity of scaling support teams so you don't have to.

High Operational Costs

In-house call center operations drain your budget with salaries, infrastructure, and overhead.

Inconsistent Service Quality

Current outsourcing partners deliver unpredictable quality that damages your brand reputation.

Scaling Challenges

Struggling to quickly scale your team up or down during peak seasons and growth phases.

Poor Customer Experience

Long wait times, untrained agents, and communication gaps frustrate your customers.

Risk & Compliance Concerns

Worried about data security, regulatory compliance, and operational risks.

Limited Expertise

Lack of specialized knowledge in building and managing effective BPO operations.

You don't have to solve these challenges alone. GSiTech is here to help.

Our Solutions

How GSiTech Helps

We provide comprehensive BPO solutions designed to solve your biggest operational challenges while delivering exceptional value.

Skilled English-Speaking Teams

Professional agents with excellent communication skills and cultural understanding.

Inbound, Outbound & Blended

Complete call center capabilities to handle any customer interaction.

Managed Operations

Full-service management including training, QA, reporting, and optimization.

Secure Systems & Processes

Enterprise-grade security with structured processes and compliance protocols.

Offshore Cost Advantage

Save 40-60% on operational costs without compromising on quality.

24/7 Operations

Round-the-clock support across all time zones for your global customers.

Let's Discuss Your Needs

What We Offer

Our Services

Comprehensive BPO and call center solutions tailored to your business needs. From inbound support to training, security, and digital growth services.

E-commerceHealthcareFinTechSaaSTravel & HospitalityTelecommunicationsRetail

Customer Support

Call centers (Inbound & outbound)
Email, chat, and Omnichannel support
Technical support & help desks

Back-Office Operations

Data Entry
Data processing
Invoice processing

Sales & Marketing Support

Telemarketing & lead generation
Appointment setting
Market research & surveys

IT & Digital Services

Webpage development & maintenance
Social media Marketing

SME All-In-One Package

Customer Handling & Support
Back-office operations
Webpage and social Media Marketing Support
Telesales & Lead Generation
Business Development & Growth Support

Training Programs

Call center & BPO training
Freelance and Outsourcing training

Why Choose Us

Reliable partnership

We've built our reputation on delivering consistent quality, transparent operations, and measurable results for our clients.

Serving clients across

United StatesUnited KingdomEuropeCanadaAustralia

Client Satisfaction Rate98%

Trained Agents50+

Cost Savings40-60%

Support Coverage24/7

Multi-Industry Experience

Proven track record across e-commerce, healthcare, finance, tech, and more.

Transparent Reporting

Real-time dashboards and detailed analytics to track performance.

Scalable Teams

Quickly scale from 5 to 50+ agents based on your needs.

Long-Term Partnerships

We invest in understanding your business for lasting success.

Professional Infrastructure

Modern facilities with redundant systems and disaster recovery.

Quality Guaranteed

Rigorous QA processes with satisfaction guarantees.

Client Success Stories

What Our Clients Say

Don't just take our word for it. Hear from businesses that have transformed their operations with GSiTech.

“GSiTech transformed our customer support operations. Response times dropped by 60%, and customer satisfaction scores are at an all-time high. Their team feels like an extension of our own.”

Workflow

How we collaborate

A streamlined onboarding process designed to get your dedicated team running quickly and correctly.

Share Your Requirements

Tell us about your business needs, volume expectations, and goals. We listen carefully to understand your unique challenges.

Get Customized Solution

Receive a tailored proposal with team structure, technology stack, pricing, and implementation timeline.

Launch Operations

We recruit, train, and onboard your dedicated team. Go live with full support and monitoring.

Scale & Optimize

Continuously improve performance with data-driven insights. Scale up or down as your business evolves.

Start Your Journey

Common Questions

Questions? We've Got Answers

Find quick answers to the most common questions about our BPO services

Depending on team size and complexity, we can have your dedicated team operational within 2-4 weeks. For urgent requirements, we can fast-track onboarding with pre-trained agents and a focused ramp-up plan.

Still have questions?

Our team is ready to provide personalized answers and help you find the perfect BPO solution for your business.

Get in Touch

Let's Talk

Ready to transform your operations?

Whether you're looking to outsource for the first time or switch providers, our team is here to help you design the perfect solution.

+8801865640940

gsitechsolution@gmail.com

Headquarters

Plot no-7, Road Number 1, Dhaka 1207, Bangladesh

What to Expect:

Response within 24 hours
Customized solution proposal
Transparent pricing model
No-obligation consultation

Send us a message

About Us

Empowering Businesses, Enriching Lives

Bridging global business needs with Bangladesh's talented workforce through technology, expertise, and social impact.

Who We Are

GSiTech is the technology and outsourcing division of GSi, delivering AI-powered customer support, back-office operations, telesales, marketing, IT, and digital services. Our specialized teams serve e-commerce, healthcare, fintech, SaaS, real estate, travel, telecom, and professional services, helping businesses scale efficiently while elevating customer experience.

We combine technology, human expertise, and operational excellence to provide solutions that are reliable, flexible, and globally competitive.

Our Vision & Impact

We envision a Bangladesh where skilled, educated youth have meaningful job opportunities while global and local businesses benefit from cost-effective, high-quality outsourcing solutions.

Founded by Mohammad M.H. Joy, who returned to Bangladesh after studying and working in London, GSiTech bridges skill development, social impact, and business growth. Our mission is to empower young professionals and equip them with the tools to thrive in a global workforce.

Mohammad M.H. Joy

Founder & CEO

GSiTech Solutions & Consultancy

Co-founder of GSi ThinkTank

International academic and professional experience spanning the UK and the United States.

Previous Experience

Student Advisor at The Open University, UK
Claims Handler at Home Repair Network Limited, UK
Research Assistant at Carnegie Endowment for International Peace, USA

Education

MA in Asia & International Studies, University of Nottingham, UK
BSS in Global Studies & Governance, Independent University, Bangladesh
Associate of Science, Troy University, Alabama, USA

BPO & Call Center Outsourcing that drives Business Growth.